📝 Job Overview
The Houston Rockets are looking for enthusiastic and customer-focused individuals to fill the role of Bilingual Guest Services Representative at the Toyota Center. This full-time position is ideal for those fluent in Spanish and English, who are passionate about creating a memorable experience for every guest.
🎯 Key Responsibilities for Bilingual Guest Services Representative
| Task | Description |
|---|---|
| Guest Support | Deliver top-tier customer service to event attendees. |
| Ticket Scanning | Check guest tickets and provide entry assistance. |
| Directional Guidance | Offer guests accurate directions and venue information. |
| Wheelchair Escort | Provide mobility support as needed. |
| Lost & Found | Manage and assist with lost items during events. |
| Area Monitoring | Supervise concourses, seating areas, and premium sections. |
| Emergency Readiness | Be knowledgeable about emergency procedures and act quickly. |
✅ Minimum Qualifications for Bilingual Guest Services Representative
- Age: 18 years or older
- Fluent in Spanish (verbal and written)
- Minimum 1 year of customer service experience
- Strong interpersonal and leadership skills
- Excellent attention to detail and multitasking ability
- Willingness to work nights, weekends, and holidays
💪 Physical & Mental Requirements for Bilingual Guest Services Representative
- Must be able to stand, sit, walk, kneel, reach, and communicate clearly.
- Capable of lifting, moving items, and navigating throughout the venue.
- Must adjust to changing schedules and working environments.
🌟 Why Join Us?
By joining the Houston Rockets Guest Services Team, you become part of a high-energy environment built around:
- Passion for exceptional service
- Accountability in every role
- Customer Focus to deliver unforgettable experiences
- Teamwork that supports each other at every event
🔒 Equal Opportunity Employer
We celebrate diversity and are committed to creating an inclusive environment. We offer reasonable accommodations during the hiring process for individuals with disabilities.
Apply Now if you are really interested.
